Our Reviews - Randazzo heating & Cooling
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Our Reviews

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I had an excellent experience with Randazzo for my furnace and AC replacement. I was faced with the second expensive repair in less than a year for a 17 year old furnace and decided to invest in a new system. Randazzo scheduled a salesman out for a quote the same day that I called. He was very knowledgeable and professional, and as someone who hates high pressure sales pitches, very patient and willing to work within my budget and personal wants/needs. The install was only two days later and completed in only one day, minimizing any inconvenience. The installers were very friendly, knowledgeable and professional, worked quickly and cleaned up after themselves. The whole experience was seamless. The installation of all the ductwork, gas pipe, exhaust pipe and electric was very clean, neat and compact. Leagues above whoever the previous installers were. The technician did a final walkthrough to educate me about my system, and the install comes with five years of check-ups/maintenance. A lot of my friends and family have used this company and all have had an impeccable experience. They aren’t the absolute cheapest you’ll find, but their prices are very reasonable and you get what you pay for. If you’re looking for someone to do this work I’d highly recommend.

Glen D.

Recently our 17-year old, slightly undersized, central air conditioner lost its ability to cool our 2,500 square foot house, even on mildly warm Michigan summer days. I reached out to Alex at Randazzo Heating & Cooling, and he asked me a few diagnostic questions before dispatching Tim to do an on-site analysis and estimation. Tim was congenial, knowledgeable, and answered all of my questions in detail. Tim pointed out some weaknesses in our system, that were the result of the builder using standardized solutions rather than more customized solutions, and a couple where the previous home owner had modified the duct work in a way that did not serve the house well. Tim provided three different estimates, allowing us to have a range of options. Something that I had not considered was that I did not need a top-of-the line, super high efficiency air conditioner in Michigan, and that a more modest one would work as well for a much more affordable price point. After selecting the option that fit our needs, I reached out to Jessica in the installation scheduling department, and arranged for a date three weeks out. Later, Jessica reached out to us, as a much earlier appointment opened up - saving us a lot of uncomfortable days and nights. The day of installation, a crew of three - Jeremy, Daniel, and Robert - showed up just before 9:00 AM (we live out in the country), and worked nearly non-stop until 6:00 PM to get our old furnace and air conditioner removed, and install the new ones. Some changes to our duct work were done, along with installing new equipment. They were polite and conscientious about protecting our doors and walls as the old equipment was removed and the new brought in. Periodically, I would pop in on them to observe the progress. They always paused their work to politely answer all my questions. Once they were finished, they cleaned up the work areas, putting them back to pristine conditions. Jeremey took the time to walk me through the operation and maintenance of the new furnace. Robert guided me through the configuration of the new iComfort thermostat, and explained its features and options well. Daniel took the time to answer my questions about the AC unit in depth. After the work was done, Alex checked on everything went, and answered a few more of my questions. All in all, I had an exceptionally good experience with Randazzo’s entire crew and process, which took some of the sting out of the cost of replacing our HVAC system (always painful for any homeowner). The upstairs of our two-story home now stays within a degree or two of the 1st floor, and cooling is not wasted on the basement, as it was due to questionable design of the original (builders) system. I am sure we will pleased with the furnace when winter arrives, but I cannot comment on it at this time. Overall, we are very satisfied customers and highly recommend Randazzo Heating & Cooling.

Edmund S.

The men who came to my home were friendly, knowledgeable and did exactly what they needed to do to fix our AC. It now works perfectly! Thank-you, Randazzo ~ we will be calling you for our next tuneup in the Fall. FIVE STARS***** I am updating my review of Randazzo Heating & Cooling, since I had their service peeformed again today. Gregory was very professional and has a friendly manner about him which made it easy to talk about what we needed and how much we could afford. I would recommend him to perform this service to anyone who needs to keep their heating & cooling appliances in good condition, he will get the job done right. FIVE STARS*****

Jennifer D.

Growing up I used to see the Randazzo commercials and sing the jingle. Randazzo has to be a reputable to have been in business for so long. Randazzo is living up to its reputation. Especially, with the wonderful crew that we were graced with. The entire install crew was excellent. They were very friendly, respectable and professional. They were a great bunch of fun guys to have in our home. We felt very comfortable with them, even when we had to leave for a few appointments during the install. Our so. Held down the fort and we kept in contact with Paul. The guys did an excellent job with install and clean up. Paul even took time out to walk me through the icomfort setup and gave me some very helpful tips for maintaining the furnace, humidifier, A/C unit and water heater. These guys made Randazzo business even more trustworthy. Thanks, CODY! Thank, PAUL! Thanks, MIKE! Thanks, AIDEN! Thanks, JUSTIN! Thanks, KEITH! You guys ROCK! God bless you!

Byron and Naomi P.

I called Randazzo’s to replace my furnace, and get a new AC. The salesman, Brent Hall, came out and gave me a complete comprehensive introduction to their Lenix equipment. I ordered the top of the line package, within days Jacob Shastachuk, the installer was here and ready to work promptly at 9:30. He kept me informed throughout the day how progress was going. By the end of the day, I had my brand new system put in. Jacob, made sure that the area was completely cleaned, and everything was done properly before leaving the house. I didn’t realize how good this system was really going to be. I had the best night sleep in years, I didn’t have to throw the covers off because I was hot or throw the covers on because I was cold, and my nose wasn’t stuffed up all night long thanks to the humidity package. I am over the moon about this company and it’s products, so much so, that my father, who lives in Cleveland wants to set up the same package that I got. Wonderful company, great employees and even better prices.

Lucia C.

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