Randazzo Mechanical prides itself in offering superior quality, workmanship, and immediate response to every customer. See what our customers are saying about us!
Dear Pete Randazzo,
I am writing today to thank Randazzo Mechanical for a wonderful experience in replacing my furnace and water heater. During the initial sales visit, Tom took the time to educate me about my system and the options for replacement without trying to oversell me on things that were not necessary. As well, the fact that he took the time to stop by on the day of installation was a nice touch to complete the sale.
In regards to Jeff and Andrew, who installed the furnace and water heater, I could not have asked for two better people. They were on time, extremely courteous, very knowledgeable and most importantly were patient enough to delay finishing the job in order to accommodate an unforeseen problem with mold they found on the dry wall behind the furnace. Luckily, a worker from another company was there to seal the floor after the furnace was removed and was willing to put up new dry wall before the new furnace was installed. Jeff and Andrew did not hesitate to say they would work around him and both felt it was important to have the job done right, despite the fact that it delayed their work. They also recommended your services for our gas fireplace when I mentioned in passing that we hadn’t used our fireplace since moving in four years ago because it has never been inspected. In fact, Jeremy is now scheduled to come out next week for this inspection.
Overall, it has been a great experience to work with Randazzo Mechanical. You should be proud of your exceptional employees.
I just wanted to take the time to let Randazzo know that Dave Konen went above and beyond when he came out for a service call I placed. He was extremely helpful even when it was determined that Consumers Power mistakenly turned off my gas. He stayed while I placed the call to CP, found that my building meters were not linked to the right addresses, made sure I knew how to relight my water heater pilot, negotiated a lower service call free on my behalf, and showed CP what the problem was when they came out.
Your company and your service rep provided superior customer service and I wanted to take the time to let you know.
Pete Randazzo & Staff,
Thank you so much for the kindness and compassion that you showed our family in a potentially horrible situation with our furnace. You and your staff made something that was difficult to handle both emotionally and financially seem like it was truly no big deal! Thank you for your help; we were truly blessed to have you and your company in our corner!
I will pass on and refer you to all who need your services! It’s so refreshing to deal with a company that you can trust and feel comfortable with when it comes to the well being of your family!
Terina & Dave Y.
Dear Pete Randazzo,
Thank you for your promptness and concern with the installation and repair of our fireplace. We love it! This is the courtesy customer’s desire and that which makes a good company.
Mike & Loretta R.
Outstanding Company! We would like to extend our thanks to everyone at your company. Sam was extremely helpful and very informative. Frank was so thorough and honest; he even came by during installation to check on everything. Our installers, Neil Parks and Tom Kroner were awesome! We are extremely impressed by Randazzo’s professionalism, on time service and honesty. Our new air conditioner is great and so was the price.
Once again, everyone we dealt with was incredible and all service excellent!
Keep up the great work, because we will refer you to everyone!
Thanks so much,
The Spanopoulos Family
Randazzo Heating & Cooling
Attention: Peter Randazzo,
Just a note of thanks! My experience with the installation of a new heating and cooling system was outstanding.
Frank Palazzolo is an excellent ambassador for your company; he is very professional from the introduction of the Lenox System and the initial proposal to his on site ownership during installation.
The installation crew arrived on time and got straight to the job at hand, conducting themselves in a highly skilled manner and insuring that all aspects of the job were done correctly and to my satisfaction. They also are good representatives of your company.
All in all a job well done!!! Meeting my expectations with assurance that I will have many years of good service.
I would like to thank Randazzo Heating & Plumbing for donating a furnace and air conditioning unit for my home last year.
A group from Bethany Baptist Church “Disciples in Action” did a makeover on my home. I moved back in last fall.
The group approached your company to see about purchasing the units, instead we were all so thankful to hear you were donating the units. I am very thankful for this and can’t tell you enough how much I appreciate it.
Thank you so much,
Secondly, I would like to thank you and your staff that was involved in the replacement of my furnace at my home. Often times we don’t take the time to tell someone that they’ve done a great job. From the time you visited my home, to scheduling the work from your sister Theresa to the installers that installed my furnace I can’t thank you enough for the professionalism and courtesy that was extended to me. Your company not only met my expectations but exceeded them. The installers worked very methodically and clean. Sean was very courteous and took the time to explain to me all the features of the new furnace and related equipment. My new furnace looks better installed then my original one that was installed when I built the house. It’s no surprise that Randazzo Heating & Cooling is a very successful company with such a dedicated team behind it. I wish you and your family at Randazzo Heating & Cooling continued success.